How HIFI Projects provides professional customer service.

Everyone knows that the customer is king. This is why we strive to provide the best service we can to our customer base; whether they’re looking for a simple upgrade, or perhaps a complete new system. Here’s what we’ve done for a few of our customers, together with what they have to say about us:

“Can’t recommend him highly enough.”

A Linn Majik system proved to be the ‘sweet spot’ for Jason in Wanaka.

“I contacted Andy very late in the year with a fair idea of what I was after for our new build in Wanaka. Andy used his considerable subject knowledge to walk me through the various options and had me land in the sweet spot for my budget. He then sourced the items without delay and visited to install the system in the middle of his holidays. He followed up a week or so later to check everything was functioning perfectly and he has subsequently proved always available and generous with his time for technical queries. Can’t recommend him highly enough.” – Jason Haggitt

Linn Majik LP12 with Krane arm
Q Active 200 wireless system

…”really appreciated.”

As a ‘proper’ two-channel update for Alexandra-based Martin’s streaming and movie watching, a Q Active 200 system provided the perfect solution.

“Requiring an update on my sound system, I connected with Andy and explained my needs and wants. His advice and support were outstanding, and I invested in a Q Active powered speaker system. Being local was a real advantage; home visits to help with the set up and follow up on a couple of minor issues was a boon.  Andy’s knowledge and advice was really appreciated.” – Martin McPherson

Up in Mangawhai, Martin’s original audio requirement morphed into a flexible, future-proof and very cost-effective solution.

“Several months ago, I was looking to buy a record player and speakers. Andy spent the time to talk to me, asking questions to determine what I was ultimately trying to achieve.  As a result, I saved thousands of dollars and I now have everything I wanted much sooner than expected due to the savings made.

Although we have not met, as I reside in Northland and Andy in Otago, he is always available to chat on the phone and gives e-mails a quick response. Plus, his knowledge is vast and always comes back to me with a solution in a timely manner.” – Martin Hutchin

Q Acoustics Active 200, Rega Planar system
SME, Linn Klimax, B&W 802 system

…”a real pleasure to deal with.”

Michael recently relocated his high end system from overseas to Queenstown, and he needed a bit of help putting it all together. The end result is an amazing setup that sounds simply sublime.

“Andy Jessop at HiFi Projects was an answer to my prayers, making the installation of my music system, including a tricky turntable, tonearm and cartridge setup, and the repair of a much-loved high-end silver disc player, a real breeze. Andy has an impressive depth of knowledge and technical expertise and was a real pleasure to deal with.” – Michael Walter

“Nothing is a problem and after-sales service is second to none”

Gary in Queenstown came to us for a system that combined aesthetic elegance and fantastic sound in equal measure.  A Linn DSM and Q Acoustics Concept speaker package fitted the bill perfectly.

“Dealing with Andy is highly recommended! He knows his products and has a passion not only for hifi but also for customer service. Nothing is a problem and after-sales service is second to none.” – Gary Bourke

Linn Selekt DSM
Linn Majik LP12

“We wouldn’t go to anyone but Andy”

James from Auckland was looking for a turntable-based solution.  The Linn Majik system looks to be a perfect fit.

“We purchased our Linn system from Andy at Hifi Projects and we couldn’t be happier with the product, service and the exceptional attention to detail from Andy. We wouldn’t go to anyone but Andy.” – James Moulder

Alan from Queenstown had a Linn LP12 that was a little out of sorts.  After a couple of upgrades and a full service, his turntable was singing sweetly again.

“Just a big shout out to you for sorting out my LP12. I’ve owned that turntable since the early 80s and it’s needed a little love for about 2 years. Was perfect timing when I discovered you and the fact you were only an hour away was a big bonus. Brings back memories of when I bought the turntable to be dealing with someone with both knowledge and passion for what you do. Picking up turntable wasn’t picking up… was having an extended listen, chat about music and equipment.
I’ve played more records over last couple of months than the past 10 years! So cool!” – Alan Garrick

Linn Sondek LP12
Q Acoustics 3030i

“The personal service and knowledge of product made our choice easy”

Alex from Arrowtown was looking to bring his system’s speakers up to date.  A pair of Q Acoustics bookshelves proved to be just the ticket.

“Andy from hifi projects is super helpful with finding the best product to suit our needs. The personal service and knowledge of product made our choice easy. Will definitely be back if we need anything else.” – Alex Tong

So, if you’re looking for some professional HIFI customer service, why not call us on 0800 83 93 43 or just get in touch…