Professional HIFI Customer Service

A Linn Majik system proved to be the ‘sweet spot’ for Jason in Wanaka.

“I contacted Andy very late in the year with a fair idea of what I was after for our new build in Wanaka. Andy used his considerable subject knowledge to walk me through the various options and had me land in the sweet spot for my budget. He then sourced the items without delay and visited to install the system in the middle of his holidays. He followed up a week or so later to check everything was functioning perfectly and he has subsequently proved always available and generous with his time for technical queries. Can’t recommend him highly enough.” – Jason Haggitt

As a ‘proper’ two-channel update for Alexandra-based Martin’s streaming and movie watching, a Q Active 200 system provided the perfect solution.

“Requiring an update on my sound system, I connected with Andy and explained my needs and wants. His advice and support were outstanding, and I invested in a Q Active powered speaker system. Being local was a real advantage; home visits to help with the set up and follow up on a couple of minor issues was a boon. Andy’s knowledge and advice was really appreciated.” – Martin McPherson

Up in Mangawhai, Martin’s original audio requirement morphed into a flexible, future-proof and very cost-effective solution.

“Several months ago, I was looking to buy a record player and speakers. Andy spent the time to talk to me, asking questions to determine what I was ultimately trying to achieve. As a result, I saved thousands of dollars and I now have everything I wanted much sooner than expected due to the savings made.

Although we have not met, as I reside in Northland and Andy in Otago, he is always available to chat on the phone and gives e-mails a quick response. Plus, his knowledge is vast and always comes back to me with a solution in a timely manner.” – Martin Hutchin

Michael recently relocated his high end system from overseas to Queenstown, and he needed a bit of help putting it all together. The end result is an amazing setup that sounds simply sublime.

“Andy Jessop at HiFi Projects was an answer to my prayers, making the installation of my music system, including a tricky turntable, tonearm and cartridge setup, and the repair of a much-loved high-end silver disc player, a real breeze. Andy has an impressive depth of knowledge and technical expertise and was a real pleasure to deal with.” – Michael Walter

Alan from Queenstown had a Linn LP12 that was a little out of sorts. After a couple of upgrades and a full service, his turntable was singing sweetly again.

“Just a big shout out to you for sorting out my LP12. I’ve owned that turntable since the early 80s and it’s needed a little love for about 2 years. Was perfect timing when I discovered you and the fact you were only an hour away was a big bonus. Brings back memories of when I bought the turntable to be dealing with someone with both knowledge and passion for what you do. Picking up turntable wasn’t picking up…..it was having an extended listen, chat about music and equipment.
I’ve played more records over last couple of months than the past 10 years! So cool!” – Alan Garrick

“Can’t recommend him highly enough.”

…”really appreciated.”

…”a real pleasure to deal with.”

“Nothing is a problem and after-sales service is second to none”

“We wouldn’t go to anyone but Andy”

“The personal service and knowledge of product made our choice easy”